ⓘ This is a demo store. Orders will not be processed or fulfilled.

Billing Policy

Emporiqa accepts a wide range of payment methods so you can check out in the way that suits you best. All transactions are processed in EUR through PCI DSS Level 1 certified payment providers, and your full card details never touch our servers. Billing support is available in 19 European languages.

Accepted payment methods

  • Credit and debit cards: Visa, Mastercard, American Express, Maestro, V Pay (processed by our payment service provider Stripe)
  • Digital wallets: PayPal, Apple Pay, Google Pay
  • Bank transfers: SEPA Direct Debit, SOFORT, iDEAL, Bancontact, Giropay, EPS, Przelewy24, MyBank
  • Buy now, pay later: Klarna (Pay in 3, Pay in 30 days, Financing) and Afterpay where available
  • Gift cards and store credit issued by Emporiqa

How charges appear on your statement

Card payments are typically authorised at the moment you place an order, but only captured when your goods are dispatched. The descriptor on your bank statement will read EMPORIQA followed by your order reference. SEPA Direct Debit mandates show the creditor identifier we provide on the order confirmation.

VAT and invoicing

All EU prices are shown including VAT at the rate applicable to the destination country. A compliant electronic invoice is generated for every order and is available in your account under My Orders. Business customers can supply a valid VAT identification number at checkout to receive a reverse-charge invoice for intra-Community supplies. UK orders below the £135 threshold include UK VAT at the prevailing rate; orders above are dispatched DDP with import VAT prepaid.

Currency conversion

If your card is denominated in a currency other than EUR, your bank will convert the EUR total at its current exchange rate and may apply a foreign-transaction fee. Emporiqa does not control these conversions.

Pre-authorisations and holds

For some orders we place a temporary authorisation hold to verify the card. If the order is cancelled before dispatch, the hold is released — usually within 1–5 business days, depending on your issuer.

Failed and declined payments

If your payment is declined, please check that the billing address matches the one your bank has on file, that 3-D Secure / strong customer authentication completed successfully, and that funds and limits are available. We email you with the reason and a retry link. If the issue persists, contact your bank or try an alternative method. Orders with unresolved payment errors are automatically cancelled after 24 hours.

Recurring charges and subscriptions

Emporiqa does not enrol customers in recurring billing without explicit opt-in. Where subscription products are offered (e.g. extended warranty plans), the renewal date and amount are clearly disclosed at checkout. In line with Art. 11a of Directive 2011/83/EU as amended by Directive (EU) 2019/2161, you can cancel at any time from your account in a single step — no phone call or letter required.

Unauthorised transactions

If you spot a charge you did not authorise, contact your bank or card issuer for a chargeback under your rights pursuant to the Revised Payment Services Directive (PSD2, Directive (EU) 2015/2366), and let us know at [email protected] so we can cooperate with the investigation.

Billing support

For invoice questions, VAT corrections or other billing matters, contact [email protected]. We respond to billing enquiries within one business day. For refund mechanics, see our Refund Policy.