Contact Emporiqa

However you prefer to reach us, our European customer success team is here to help. Most enquiries are answered within four working hours; complex cases may take up to one business day. Support is available in 19 European languages, including EN, DE, FR, ES, IT, NL, PL, PT, CS, DA, SV, FI, EL, HU, RO, SK, BG, HR and SL.

Customer support

For order status, returns, warranty claims and general questions:

• Email: [email protected]
• Live chat: available on every page during support hours
• Phone: +49 30 1234 5678 — toll-free from EU landlines

Support hours

• Monday–Friday: 09:00–18:00 CET
• Saturday: 10:00–14:00 CET
• Sunday and German public holidays: closed

Average response time: under 4 working hours during support hours; up to one business day for complex cases.

Specialist teams

TopicEmailBilling, invoices and VAT[email protected]Privacy, GDPR requests[email protected]Data Protection Officer (DPO)[email protected]Wholesale and B2B[email protected]Affiliate program[email protected]Press and media[email protected]Careers[email protected]Security disclosures[email protected]

Escalation path

If your case has not been resolved to your satisfaction by our customer support team, ask the agent to escalate to a Customer Success Lead, who will reply within one business day. Unresolved consumer disputes can also be referred to:

• The European Commission's Online Dispute Resolution platform: https://ec.europa.eu/consumers/odr/
• Your national consumer-protection authority

Showrooms

You can also visit us in person at one of our European showrooms in Berlin, Munich, Amsterdam, Paris, Madrid and Vienna. Full addresses, opening hours and pickup-point partners are listed on the Store Locator page.

Social media

Follow Emporiqa for product news, deep-dive reviews and behind-the-scenes content:

• Instagram: @emporiqa
• YouTube: youtube.com/@emporiqa
• LinkedIn: linkedin.com/company/emporiqa
• X / Twitter: @emporiqa
• TikTok: @emporiqa

Before you write

You may find an answer faster on our FAQ page or by checking the order status link in your shipping confirmation email. For warranty claims, please have your order number, a short description of the issue and supporting photos or a video clip ready — it helps us help you in a single round-trip.

Accessibility

If you need an alternative way to contact us — for example a text relay service, a German Sign Language video call or a simplified-language reply — let us know in your first message and we will arrange it.

Registered office

Emporiqa GmbH
Friedrichstrasse 200
10117 Berlin
Germany
VAT: DE123456789  |  Commercial register: HRB 234567 B (Amtsgericht Berlin-Charlottenburg)
Managing director: Anna Schmidt