About Emporiqa
Emporiqa GmbH is a European consumer electronics retailer built around a simple idea: technology should be exciting again. We curate a tightly chosen catalogue of smartphones, laptops, audio gear, smart-home devices and accessories, then surround it with the kind of expert advice, fast delivery and after-sales care that gets buried under endless filters on most marketplaces.
Our story
Emporiqa started as a side project between three friends — an electrical engineer, a logistics manager and a UX designer — who were tired of recommending products to family and then watching them get lost on cluttered, opaque websites. We launched with a hand-picked range of 60 products, an honest review section and a promise: no dark patterns, no fake urgency, no surprise fees. The catalogue grew, the team grew, and today we serve customers across 19 European languages from fulfilment hubs in Germany, the Netherlands and Spain.
What makes us different
- Curated, not infinite: Every product on Emporiqa is tested by our buying team. If it would not pass our own internal review, it does not get a listing.
- Real expert support: Our customer success team is staffed by people who actually use this gear. Reach out before you buy and you will get a thoughtful answer, not a script.
- Pan-European logistics: Free standard shipping on orders over €75, prepaid duties on UK and Swiss deliveries, and pickup-point options in 21 countries.
- Transparent pricing: Prices include VAT. The total at checkout is the total you pay.
- Post-sale care that actually cares: 30-day returns, 24-month statutory guarantee on every item under Directive (EU) 2019/771, and an in-house repair partnership for the most common phone, laptop and headphone fixes.
Our values
Curiosity. We treat every new product release as a question: who is this for, and is it actually better? If we cannot give a clear answer, the product does not make the catalogue.
Honesty. Our product pages are written by humans who are happy to point out trade-offs. We would rather lose a sale than mislead a customer.
Care for the long term. We invest in repairability, recycling and a circular trade-back programme because the most sustainable device is the one you keep using.
Inclusion. Emporiqa is available in 19 European languages because shopping for technology should not require fluency in English.
By the numbers
- 200,000+ customers across the EU, EEA and UK
- 19 supported site languages
- 3 European fulfilment centres (Germany, Netherlands, Spain)
- Average customer support reply time under 4 working hours
- 30-day return window on most products (14-day statutory minimum)
- 24-month statutory guarantee on every item
Get in touch
We love hearing from customers, partners and curious technologists. Drop us a line at [email protected], or visit our showrooms in Berlin, Munich, Amsterdam, Paris, Madrid and Vienna — see the Store Locator for addresses.